18 Key Things For your Business and Your Customer’s Business I have read on many occasions peoples views on the best way to determine the level of service quality within …
6 Leadership Skills in an Operational Setting
Before setting up my consultancy business, I held the position of Production Manager for a UK based technology company. They were a company of 90 employees. I worked with five …
Local Enterprise Partnership – Your Best Friend
Having spent many years supporting businesses in the UK with their growth ambitions, I am often asked my opinion about Local Enterprise Partnerships. LEP’s exist right across England and they …
Case Study – Using 3D Modelling to Assist Factory Layout Design
The Situation: An Oxfordshire based technology manufacturer developed a new product rage, with initial market interest suggesting they would need to double their productive capacity within 12 months to meet …
Seeing CSR through New Eyes
The case for developing a strategy for change from within Often the appetite for adopting a strong, corporate socially responsible approach to doing business, is driven by shareholder expectations and …
Smart Self-Service Kiosk – The Future Is Biometric
Biometrics in our lives Customers, clients, visitors, staff; your organisation revolves around people – every one of them a completely unique individual inhabiting a planet of billions. The ability to …
What Is Strategic Planning?
All business processes differ in some way from one another. There are certain common characteristics that all busineses share. If you work strategically within the Operations part of the enterprise …
Continuous Improvement – When Self-Service Gets Lean
Lean process improvement is a business practice that is centred on creating the most amount of value for the end customer, whilst eliminating wasteful use of resources in the process. …