Business Transformation This is very much a buzz phrase, whether working with blue-chip, third sector, education or SMEs, I’m hearing senior leadership teams reaching out for advice and to gain …
Creating Good Ideas – Innovation In Your Business
The Imagineers Lot You work in a design studio. You are extremely creative. Your brain never stops thinking of ways to solve problems – sometimes creating virtual problems to be …
Engagement Technology Gets More Engaging
Beyond the pixels and the diodes, once the lamps have dimmed, all that will remain is an emotive, tech-after-echo, left behind by the content that we experienced… I have just …
Designing For the People of Tomorrow
An unsettling reality dawns I have two teenage children and many friends with similar aged children. I have detected a shared, unsettling question of ‘what will tomorrow be like for …
Smart Self-Service Kiosk – The Future Is Biometric
Biometrics in our lives Customers, clients, visitors, staff; your organisation revolves around people – every one of them a completely unique individual inhabiting a planet of billions. The ability to …
Innovation in Customer Engagement Technology
The customer whom is engaged in the retail experience is charmed by the story unfolding, enraptured by the spectacle and ultimately persuaded to make in store purchases by well-placed cues, …
Continuous Improvement – When Self-Service Gets Lean
Lean process improvement is a business practice that is centred on creating the most amount of value for the end customer, whilst eliminating wasteful use of resources in the process. …