How can business mentoring help my SME in practical terms?

In practice, business mentoring can boost performance by improving leadership capability, decision-making and operational discipline. Studies of mentoring programmes show increases in productivity, profitability and business survival, often because leaders have structured space to think and act instead of firefighting every day. At Beyond Touch, that translates into clearer business models, better cash flow understanding, and concrete project plans for growth, often supported by tools available through our business planning support packages.

How often would we meet, and what does a typical mentoring session look like?

Session frequency usually ranges from fortnightly to monthly, depending on the pace of change in your business and the intensity of support you want. A typical session might start with a quick check-in on progress against actions, then dig into one or two strategic or operational topics, such as pricing, hiring, marketing focus, process improvement or AI adoption, finishing with agreed actions and measures for the next period. Because the team is used to working with councils, growth hubs and accelerators, structure and accountability are baked in, rather than tacked on at the end.

Is business mentoring only for struggling businesses, or does it work for fast-growing ones too?

Mentoring appears to be particularly valuable at both ends of the spectrum: for firms under pressure to stabilise and for high-growth businesses trying not to spin out of control. The ScaleUp Institute notes that mentoring can significantly increase sales and productivity for ambitious SMEs engaged in growth programmes, while other UK reports link mentoring to improved innovation and competitiveness more broadly. Beyond Touch regularly works with both scenarios: stabilising margins and systems for established companies, and helping younger firms design scalable business models, sometimes through dedicated start-up or SME mentoring offers.

How do I know if Beyond Touch is the right mentoring partner for my organisation?

If you want a local or UK-wide partner with genuine experience in business planning, AI, project management and SME operations, and you prefer straight, informal conversations over glossy “success theory”, Beyond Touch is likely a good fit. The organisation is based in Lincolnshire, serves the East Midlands and beyond, and is trusted by councils, universities and 2,000+ businesses, which provides evidence of impact and staying power in a very noisy mentoring market. A short exploratory call is usually enough to test chemistry, expectations and whether our mentoring style matches how you like to work.

What does business mentoring with Beyond Touch cost, and are there funded options?

Costs vary depending on intensity, duration and whether mentoring sits inside a wider support package such as strategic business planning, project support or AI training, but pricing is intentionally set at SME-friendly levels compared with London-centric providers. In many cases, Beyond Touch delivers mentoring through local authority or university-backed programmes where some or all of the cost is subsidised for eligible businesses, particularly across Lincolnshire and the East Midlands, so it is worth asking about current schemes when you get in touch.

Business Coaching Lincolnshire, East Midlands

Build capabilities that stick

Coaching transfers practical skills your team can apply immediately, not theory that gathers dust in a drawer.

Close performance gaps faster

Structured programmes target specific weaknesses and measure progress, so you see results in weeks rather than hoping for gradual improvement.

Develop leaders from within

Growing your own managers costs less than recruiting externally and builds loyalty that retention bonuses cannot buy.

Book a complimentary meeting

Get in touch today

Business coaching that builds real capability

Most business owners know something needs to change. The tricky bit is figuring out whether the problem sits with strategy, systems, or the people running them. Sometimes it is all three, but often the bottleneck is simpler than it looks: someone in a key role lacks a specific skill, and nobody has shown them how to do it properly.

That is where business coaching differs from mentoring or consultancy. Coaching is hands-on. It is about sitting alongside someone, identifying exactly where they are getting stuck, and working through it together until the new approach becomes second nature. Not theory. Not motivation. Practical capability that shows up in the numbers.

Research from the Institute of Leadership and Management suggests that organisations investing in coaching see measurable improvements in individual performance, team productivity, and staff retention. The Chartered Institute of Personnel and Development reports that coaching is now used by over 80% of UK organisations in some form, though quality and effectiveness vary wildly depending on who delivers it.

Beyond Touch provides business coaching across Lincolnshire, the East Midlands, and the wider UK. We work with SME owners who need to develop their own skills, managers stepping into bigger roles, and teams that have hit a ceiling they cannot seem to break through. The approach is direct, structured, and focused on outcomes you can actually measure.

Key takeaways

Targeted skill development: Coaching identifies specific capability gaps and closes them through structured practice, not generic training that misses the mark.
Performance accountability: Sessions include clear goals, progress tracking, and honest feedback so improvement becomes visible and sustainable.
Leadership pipeline: Coaching develops managers who can take on more responsibility, reducing your dependence on expensive external hires or constant firefighting.

The usual stages of business coaching

Effective coaching follows a structure. Without it, sessions become pleasant conversations that never translate into changed behaviour. Here is how Beyond Touch approaches coaching engagements:

Skills assessment and gap analysis
Before any coaching begins, we map current capabilities against what the role actually requires. This might involve observation, structured conversations, 360-degree feedback, or reviewing performance data. The point is to identify the two or three things that will make the biggest difference, rather than attempting to fix everything at once.

Structured programme design
We build a programme around specific objectives with clear milestones. Typical programmes run between six and twelve sessions, though some skills require longer. Each session has defined outcomes, practice elements, and accountability measures. This is not open-ended therapy; it is targeted capability building with an endpoint in sight.

Practice-based sessions
Coaching sessions combine instruction, demonstration, and supervised practice. If someone needs to improve their sales conversations, we work through real scenarios. If a manager struggles with difficult feedback, we rehearse actual conversations they need to have. Skills develop through doing, not just discussing.

Between-session application
Real learning happens between sessions when people apply new approaches in their actual work. We set specific tasks, track what happens, and adjust the programme based on results. This keeps coaching grounded in reality rather than becoming a comfortable routine disconnected from performance.

Progress review and measurement
We establish baseline measures at the start and track progress throughout. This might be sales conversion rates, team satisfaction scores, project delivery times, or whatever metrics matter for the specific capability being developed. Coaching should pay for itself; if it does not show up in measurable improvement, something is wrong.

Capability embedding and handover
The goal is independence, not dependence. As the programme progresses, we reduce support and increase autonomy. By the end, the person should be able to continue developing the skill without ongoing coaching input. We often build in a follow-up session a few months later to check progress and address any drift.

Real-World Examples - What does good business coaching look like in practice?

Operations Manager stepping up to Director
A manufacturing SME promoted their operations manager to operations director, but six months in, the transition was not working. She was still doing the old job while the new responsibilities piled up. Over eight coaching sessions, we worked on delegation frameworks, strategic thinking disciplines, and the mindset shift from doing to leading. Within four months, she had restructured her team, delegated effectively, and was spending 60% of her time on strategic priorities instead of firefighting.

Sales team conversion improvement
A professional services firm had a sales team that generated plenty of meetings but struggled to close. Proposals went out and disappeared into silence. We ran a six-session coaching programme focused on qualification, objection handling, and closing techniques, practising with real opportunities from their pipeline. Conversion rates improved from 18% to 34% over the following quarter. More importantly, the team understood why deals were closing, so the improvement stuck.

Owner learning to let go
A business owner with 15 staff was working 70-hour weeks and burning out. Everyone reported to him, every decision came through him, and he could not take a holiday without the phone ringing constantly. Coaching focused on building management capability in his senior team while addressing his own reluctance to delegate. After six months, he had reduced to 50 hours, taken a two-week holiday with minimal interruption, and the business had actually grown because his team had space to step up.

What can business coaching help with?

Coaching works best for skills that require practice and feedback to develop. Here are the areas where Beyond Touch coaching delivers the strongest results:

Leadership and management skills
Delegation, difficult conversations, performance management, running effective meetings, building team culture, managing upwards. These are learnable skills, not personality traits, and coaching accelerates the learning curve significantly compared to trial and error.

Sales and business development
Prospecting, qualification, objection handling, closing, account management, networking. Sales coaching works through real opportunities and actual client conversations, not hypothetical role-plays that bear no resemblance to your market.

Operational effectiveness
Process improvement, problem-solving, project management, time management, prioritisation. Particularly valuable for managers who have been promoted from technical roles and need to think differently about their work.

Communication and influence
Presentation skills, written communication, negotiation, stakeholder management, boardroom presence. These capabilities become increasingly important as people move into senior roles but are rarely taught explicitly.

Owner and founder development
Business owners often need coaching on specific skills they never had reason to develop: financial analysis, strategic thinking, people management, commercial negotiation, or learning to step back from operations so the business can grow beyond their personal capacity.

How is business coaching different from mentoring?

People sometimes use these terms interchangeably, but they serve different purposes. Understanding the difference helps you choose the right support for your situation.

Mentoring is advisory. A mentor shares experience, offers perspective, asks questions that help you think through problems, and provides guidance based on what they have seen work elsewhere. Mentoring suits strategic challenges where you need a thinking partner who has navigated similar territory. It tends to be more open-ended, adapting to whatever challenges arise.

Coaching is instructional. A coach identifies specific skills you need to develop, demonstrates effective approaches, supervises your practice, and provides feedback until the new capability becomes automatic. Coaching suits situations where you or your team need to do something differently, not just think about it differently. It follows a defined programme with clear endpoints.

Many clients work with Beyond Touch for both. They might have ongoing mentoring sessions for strategic challenges while running a coaching programme to develop specific skills in themselves or their team. The two approaches complement each other rather than competing.

Learn more about our business mentoring support.

Business coaching with Beyond Touch

We approach coaching as a practical investment that should deliver measurable returns, not a vague personal development exercise. Here is what that means in practice:

Clear contracting: We agree specific objectives, success measures, and programme structure before starting. No ambiguity about what we are trying to achieve or how we will know if it is working.
Flexible delivery: Sessions can be face-to-face, video-based, or a combination depending on what works best for the skills being developed and your practical constraints.
Real-world focus: We work with actual challenges, real opportunities, and genuine situations from your business. No abstract exercises or hypothetical scenarios.
Honest feedback: Coaching only works if feedback is direct and constructive. We tell you what is working and what is not, without sugar-coating.
Commercial awareness: We understand that coaching is an investment. We focus on capabilities that will deliver business results, not personal development for its own sake.

Business Coach in Lincolnshire & the East Midlands — Supporting SMEs Across the UK

Beyond Touch provides professional business coaching to ambitious leaders across Lincolnshire and the East Midlands, working with SMEs who want clarity, structure and measurable growth.

Based in Lincolnshire, we understand the challenges faced by regional businesses — from scaling local operations to competing nationally. Whether you're in Lincoln, Boston, Grantham, Newark, Nottingham, Derby or Leicester, our coaching approach combines practical mentoring with strategic thinking to deliver real-world results.

While we have strong roots in the East Midlands business community, our services are not limited by geography. We work with clients:

Across the UK
Online via structured mentoring sessions
Through funded programmes, growth hubs and university partnerships
In-person where appropriate

If you’re searching for a business coach in Lincolnshire, an experienced business coach in the East Midlands, or strategic support anywhere in the UK, Beyond Touch delivers flexible coaching tailored to your stage of growth.

"Many business owners see training as a cost when it should be viewed as the most predictable investment you can make. Get your people skilled properly and the returns show up in weeks, not years."
Grae Laws, MD at Beyond Touch Ltd

Book a complimentary meeting

Get in touch today

Business Coaching FAQs

These frequently asked questions cover the practical concerns UK business owners raise when considering coaching support. If your question is not answered here, get in touch and we will give you a straight answer.

Most programmes run between six and twelve sessions spread over three to six months. The exact duration depends on the complexity of the skills being developed and how much opportunity the person has to practice between sessions. Some capabilities, like basic management skills for a new team leader, can be developed in six focused sessions. Others, like transforming sales approach across a whole team, might need a longer programme with multiple participants. We scope this properly during initial conversations rather than fitting everyone into the same format.

Yes. Video-based coaching works well for many skill areas, particularly where the focus is on conversation skills, thinking processes, or planning. Some coaching benefits from in-person observation, especially where physical presence, body language, or environment matters, such as presentation coaching or shopfloor leadership. We discuss the best format during initial conversations and can combine approaches within a single programme.

Training delivers information to groups; coaching develops capability in individuals. Training works well for knowledge transfer and introducing new concepts to multiple people efficiently. Coaching excels at building skills that require practice, feedback, and personalised adjustment. The most effective development programmes combine both: training to introduce frameworks and concepts, coaching to embed them as practical capability that people actually use.

We establish relevant metrics at the start of every programme. These might include performance measures like sales conversion rates, delivery timelines, or customer satisfaction scores. They might include capability assessments, 360-degree feedback, or manager observations. They might include self-reported confidence levels or specific behavioural changes. The specific measures depend on what you are trying to achieve, but every programme has defined success criteria against which we track progress.

Coaching works best when someone is genuinely motivated to develop. If a person has been sent for coaching rather than choosing it, we address this directly in early sessions. Sometimes resistance melts once people see coaching is practical help rather than criticism. Sometimes the underlying issue is different, perhaps a role mismatch or unclear expectations, and coaching is not the right intervention. We are honest about this rather than wasting everyone's time.

Coaching fees depend on programme length, delivery format, and complexity. As a guide, individual coaching programmes typically range from £1,500 to £4,000 depending on the number of sessions and depth of support required. We provide clear quotes before starting and never charge for initial scoping conversations. Our fees reflect the quality and experience we bring; we are not the cheapest, but clients consistently tell us the investment delivers measurable returns.

Beyond Touch coaches combine formal qualifications with extensive practical experience. Grae Laws holds an MBA and ILM qualifications alongside 20+ years of business leadership experience. More importantly, our coaches have actually done the things they coach others to do: led teams, managed P&Ls, delivered sales targets, and navigated the challenges that SME leaders face daily. We coach from experience, not just theory.

Ask yourself: do you need to learn a specific skill or do you need help thinking through strategic challenges? Coaching is right when there is a defined capability gap you need to close. Mentoring is right when you need an experienced sounding board for broader business decisions. Many people benefit from both, either simultaneously or at different stages. A conversation with us will help clarify which approach fits your situation.

Yes. While Beyond Touch is based in Lincolnshire and works extensively with businesses across the East Midlands, we provide business coaching to clients throughout the UK. Most mentoring sessions are delivered online, making location no barrier to accessing expert support. Whether you're a local SME in Lincolnshire or a growing business elsewhere in the UK, our coaching approach remains practical, personalised and results-focused.

Where is the work snagging in your business?

Half an hour on the phone is usually enough to work out whether training is the answer. No charge, no pitch, and if the honest answer is that you need something other than training, we will say so.

Call: 01790 751238
Email: info@beyondtouch.co.uk

Lincolnshire and the East Midlands, and remotely across the UK

⭐⭐⭐⭐⭐ Over 180 reviews rated 5.0 on Google

Additional Resources to Support Your Business Journey

What business training costs in the UK, and what it returns
Employers are spending less on training than at any point on record, at exactly the moment AI arrived. The numbers, and how to work out your own case.

18 ways to improve business performance
Practical places to look before you decide what needs training.

All articles

Business Coaching Posts

AI & Digital Transformation

Working out where AI fits your business, then building it and training your people to run it.

Business Process Improvement

Finding where the work snags, and taking the snag out.

Business Training

AI and digital skills training built around the work your team already does.

Business Mentoring

Regular sessions with someone who has been in the room, ending with the next moves agreed.

Innovation Workshops

Facilitated sessions that produce decisions beyond the sticky notes.

Change Management

Taking a team through a change without losing the people you need.

Business Coaching

One-to-one work on how you lead, decide and hold yourself to account.

Leadership & Team Development

Turning a group of capable individuals into a leadership team that functions.

Business Planning

Building a model you can act on, not a document that sits in a drawer.

Project Management

Running projects properly, instead of winging it and paying for it later.

Business Start Up

Getting a new business off the ground, from the model to the first customers.

Business Support

Delivery for growth hubs, councils and funded programmes.

Access world-class expertise on demand
to meet your needs

Book a complimentary meeting

Get in touch today

What customers say on our Google Business Profile

"They embedded themselves within our team and implemented ongoing process improvement solutions. They are reliable, trustworthy and highly dependable. I look forward to working with them on the next project."

- Melford Technologies

"They provide a professional service that is effective and will leave a lasting impact on the business. I would have no hesitation in recommending their services. Excellent value for money."

- Allglass Facades Ltd

"I found their style to be relaxed, informative, and very constructive. We have an action plan and a great list of contacts and suggestions to take our business forward into a new era."

- Dan Medical

"This was really useful and has made me look at rationalising my range to a more realistic level. I have also benefited from the learning on supply chain strategy. I would recommend anyone taking time out of their business to look at changes that can be made."

- Mia Tui Ltd

"We had an enjoyable and productive planning session attended by our management team. As a result we have a number of production improvements and a sales plan in place. The strategic session focussed on the direction of the business, giving a much clearer vision of how to take it forward."

- Custom Cookie Company

"The strategy workshops were extremely helpful and thought provoking exercise. It has caused us to rethink a number of the ways that we are working. Discussing issues with such a knowledgeable and helpful group of business people helped not only to identify problems but to see solutions to them."

- Auberge du Chocolat

"Working with the team on project management and sales strategy has changed our business model entirely."

- EZ-Charge

"Outstanding content and structure to the session. Creative ideas and relevant experience helped move the day along. A really helpful session. Would recommend."

- Dom Reilly

"Beyond has helped Evoke develop a structure that delivers substantial improvements in production efficiency. Beyond continues to offer excellent support."

- Evoke Interactive

"They embedded themselves within our team and implemented ongoing process improvement solutions. They are reliable, trustworthy and highly dependable. I look forward to working with them on the next project."

- Melford Technologies

"They provide a professional service that is effective and will leave a lasting impact on the business. I would have no hesitation in recommending their services. Excellent value for money."

- Allglass Facades Ltd

"I found their style to be relaxed, informative, and very constructive. We have an action plan and a great list of contacts and suggestions to take our business forward into a new era."

- Dan Medical

"This was really useful and has made me look at rationalising my range to a more realistic level. I have also benefited from the learning on supply chain strategy. I would recommend anyone taking time out of their business to look at changes that can be made."

- Mia Tui Ltd

"We had an enjoyable and productive planning session attended by our management team. As a result we have a number of production improvements and a sales plan in place. The strategic session focussed on the direction of the business, giving a much clearer vision of how to take it forward."

- Custom Cookie Company

"The strategy workshops were extremely helpful and thought provoking exercise. It has caused us to rethink a number of the ways that we are working. Discussing issues with such a knowledgeable and helpful group of business people helped not only to identify problems but to see solutions to them."

- Auberge du Chocolat

"Working with the team on project management and sales strategy has changed our business model entirely."

- EZ-Charge

"Outstanding content and structure to the session. Creative ideas and relevant experience helped move the day along. A really helpful session. Would recommend."

- Dom Reilly

"Beyond has helped Evoke develop a structure that delivers substantial improvements in production efficiency. Beyond continues to offer excellent support."

- Evoke Interactive