Business support delivery for Growth Hubs and funded programmes

Training delivers information to groups; coaching develops capability in individuals. Training works well for knowledge transfer and introducing new concepts to multiple people efficiently. Coaching excels at building skills that require practice, feedback, and personalised adjustment. The most effective development programmes combine both: training to introduce frameworks and concepts, coaching to embed them as practical capability that people actually use.

We establish relevant metrics at the start of every programme. These might include performance measures like sales conversion rates, delivery timelines, or customer satisfaction scores. They might include capability assessments, 360-degree feedback, or manager observations. They might include self-reported confidence levels or specific behavioural changes. The specific measures depend on what you are trying to achieve, but every programme has defined success criteria against which we track progress.

Rates depend on the type of delivery, volume, and programme requirements. We typically work on day rates for in-person training and workshops, hourly rates for mentoring and remote delivery, and project rates for content development and programme design. We are happy to work within established programme rate cards where these exist and can provide detailed quotes for specific requirements.

We have experience with ERDF, UKSPF, and various local authority compliance frameworks. This includes eligibility verification, state aid and subsidy control declarations, output recording, evidence requirements, and document retention. We can adapt to programme-specific requirements and are familiar with common monitoring and evaluation approaches used across publicly-funded business support.

Yes. Beyond Touch maintains appropriate professional indemnity and public liability insurance cover. We can provide certificates of insurance and are happy to discuss specific cover requirements for programmes with particular risk profiles.

Yes. For larger programmes, we can help with associate induction, quality assurance, content calibration, and ongoing support to ensure consistent delivery standards across multiple associates. This is particularly valuable for programmes using associates with varying levels of experience or for new programme launches where getting delivery right from the start matters.

We refer back to the programme team. If a beneficiary needs support that falls outside programme scope or our contracted delivery, we flag this to the programme manager rather than pursuing it independently. This maintains programme integrity and ensures you retain oversight of beneficiary journeys. We are clear with businesses about what is and is not covered by programme support.

We collect beneficiary feedback after every session and share this with programme teams. We maintain consistent session records and evidence standards. We are open to observation, review, and feedback from programme managers. Where programmes have specific quality frameworks, we work within them. Our view is that quality problems caught early are fixable; quality problems that persist damage everyone.

Yes. We can contribute to programme evaluation through structured beneficiary feedback, outcome tracking, case study development, and input to evaluation reports. We understand the difference between output reporting and impact evaluation and can support both. For programmes with specific evaluation methodologies, we adapt our data collection and reporting to fit.